Frequently Asked Questions (FAQs)

1. Booking & Payments

How do I secure my shoot date?

A 25% non-refundable retainer fee is required immediately upon booking to lock in your date and time on my calendar.

When is the final balance due?

The remaining 75% balance of your chosen package must be paid in full at least 2 weeks prior to your session date (by 10:00 AM).

What happens if I forget to pay the final balance on time?

If the final payment isn't received 2 weeks before the shoot, the session may be cancelled and the date released to another client, so please keep an eye out for payment reminders!

2. Packages, Images & Gift Vouchers

What is the difference between "Session Fee Only" and inclusive packages?

Session Fee Only Packages (Beautifully Simple, Simply Together, and Joy in the Making) cover my time and session setup only. Digital images and prints are not included and are purchased separately from your viewing gallery.

Inclusive Packages (Wrapped in Love, The Ultimate Love, Home & Heart, Beyond the Doorstep, Baby Shower Bloom, and Children's Birthday Bliss) come with a set number of hand-edited digital images included (ranging from 3 to 10 digitals depending on the package).

Do you offer Gift Vouchers?

Yes! I offer digital gift vouchers which make the most wonderful baby shower, birthday, or special occasion presents. They can be purchased for a specific package or for a set custom amount towards a future shoot.

Can I buy extra photos if I fall in love with more?

Absolutely! Additional hand-edited digital images can be purchased directly through your online gallery for £18 per image.

Do you sell physical prints?

Yes! Professional physical prints are available to order straight from your private gallery, starting at just £3.

Can I get the raw or unedited photos?

Under no circumstances do I deliver unedited, raw, or un-watermarked proofing images. Only fully edited, high-resolution final images are delivered to ensure the highest standard of quality.

3. Newborn Sessions & Safety

How do you handle newborn posing and safety?

Safety is my top priority! All newborn sessions are 100% baby-led. I will never force a baby into a pose, wrap, or prop if they are unsettled or unhappy. Because we work entirely at your baby's pace, specific props or poses cannot be guaranteed.

How should I prepare my home for an in-home newborn shoot?

Please ensure the room we shoot in is kept warm (ideally between 20°C and 25°C) so baby stays comfortable during prop and wrapped setups.

4. Rescheduling, Weather & Illness

What if we get sick or have an emergency?

Please give me at least 24 hours' notice if you need to reschedule due to illness or an emergency. If anyone in your household (or myself) is unwell with a fever, cough, or contagious bug, the session will be rescheduled for everyone's safety.

What happens if the weather is bad for an outdoor shoot?

Outdoor sessions (Beyond the Doorstep) are weather-dependent. If rain or high winds make conditions unsuitable, we will reschedule for an alternative date.

What if I cancel my session completely?

If you cancel your booking entirely, your 25% retainer fee remains non-refundable.

5. Gallery Delivery & Image Usage

How long will it take to get my photos?

Your private online viewing/proofing gallery will be delivered within 2 to 3 weeks of your session date.

Will my photos be posted on social media?

Unless explicitly requested otherwise in writing prior to your shoot, I reserve the right to share images on social media, my website, and marketing materials to showcase my work.

Can I print or share my digital images?

Yes! Delivered digital images are for personal use. You can print them, share them with family, and post them on social media. However, they must not be edited, filtered, altered, or used for commercial purposes.